Shipping & Delivery
At Family Grown Trees, every plant is hand-selected, vetted for quality, and packed with care to arrive healthy at your door — and backed by our guarantee.
How we ship
All of our trees ship potted — grown in their containers and carefully packaged to protect the roots, branches, and foliage in transit. We ship nationwide via FedEx and UPS, and email you tracking as soon as your order is on its way.
Shipping rates
- Orders under $249: flat-rate shipping of $19.99
- Orders $249 and over: FREE shipping
Processing & delivery time
Orders are typically processed within 1–3 business days (slightly longer during our busy spring season). Once shipped, delivery usually takes 3–7 business days depending on your location.
The right time to ship
Because we ship living trees, timing matters. During extreme heat or hard freezes, we may briefly hold your order and ship it as soon as conditions are safe — protecting your tree is always our priority. Please note we can't be responsible for carrier delays once a package is in transit.
Changes & cancellations
Need to change or cancel an order? Contact us within 24 hours of placing it, before it ships. Once an order has shipped, we're unable to change or cancel it, and refused shipments of live plants can't be refunded.
When your trees arrive
Open your box right away, give your new trees a good drink of water, and keep them in a shaded, sheltered spot until you can plant — ideally within a few days. Our Tricks for Plant Nerds blog walks you through planting step by step.
Questions?
We're always happy to help — contact us anytime. For plant issues, see our Plant Guarantee; for other returns, see our Refund Policy.