Our Plant Guarantee

We're a family-run nursery in Fruitland, Idaho, and we treat every plant like it's going in our own yard. Whether we grew it ourselves or hand-selected it from our trusted network of family growers, we vet it for quality before it ever ships — and we stand behind it after it arrives.

Guarantee

14-Day Arrive Alive

Every plant is packed to travel and guaranteed to arrive alive and healthy. If yours shows up dead, damaged, or in poor condition, tell us within 14 days of delivery and we'll send a free replacement or a full refund — your choice. No shipping charge to you, and nothing to send back.

Warranty

90-Day Health Warranty

Beyond arrival, we back your plant's health for a full 90 days from delivery. If it fails to establish or declines despite proper care, we'll provide a one-time replacement of the same variety, or store credit. A $19.99 shipping fee applies to send a warranty replacement.

What's covered

Your coverage applies when your plant is grown in its recommended USDA hardiness zone and given proper care — correct planting depth, adequate watering, suitable sunlight, and well-draining soil.

  • If your plant arrives damaged or dead (within 14 days of delivery): a free replacement or a full refund, at your choice, with no shipping charge to you.
  • If your plant fails to leaf out or survive within 90 days of delivery: a one-time replacement of the same variety, or store credit for the purchase price (excluding shipping and taxes), with a $19.99 shipping fee to send the replacement.

What's not covered

Our guarantee covers the health of the plant we ship you. It does not cover physical or mechanical damage that happens after delivery — for example from lawnmowers, string trimmers, transplanting, breakage, pets, or a plant being knocked over — or damage from improper planting, neglect, over- or under-watering, extreme weather (heat waves, drought, freezes, wind, hail, floods), animal damage, pests or disease introduced after planting, or plants installed outside their recommended zone. Minor cosmetic issues that don't affect the plant's long-term health aren't covered.

How to file a claim

  1. Arrive Alive (within 14 days): report a plant that arrives dead or damaged within 14 days of delivery.
  2. Health Warranty (within 90 days): for a plant that declines later, contact us within 7 days of first noticing symptoms, and within the 90-day window.
  3. Email (or use our contact page) and include your order number, your delivery date, and clear, well-lit photos of the plant (and the packaging, if it arrived damaged). Photos are required for every claim — we're unable to process a replacement, refund, or credit without them.
  4. Our team will review and arrange your replacement, refund, or store credit. Arrival claims carry no shipping charge; warranty replacements carry the $19.99 shipping fee noted above.

Give your plant the best start

Proper planting, deep watering, and a good layer of mulch make all the difference in those first months. Our planting guides show you exactly how.

Questions?

We want you to buy with confidence. If you have any questions about our guarantee, email , call (208) 922-8622, or reach out here — we're happy to help. See also our Refund Policy.

Family Grown Trees is a trade name of Swensen Farms Corporation, 6340 U.S. 95, Fruitland, ID 83619, United States.