FAQ

Yes. Every plant we ship is alive, healthy, and carefully packaged specifically for transit. We ship to the lower 48 states only — we do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or internationally, since live plants need to arrive quickly and safely.

Orders typically process within 1–3 business days and arrive within 3–7 business days once shipped, depending on your location. Live plants are shipped via FedEx and UPS using methods chosen for their size and fragility. During extreme heat or hard freezes we may briefly hold an order until conditions are safe for the plant to travel.

$19.99 flat rate on orders under $249, and free shipping on orders of $249 and over. You'll see the exact rate at checkout before you pay anything.

Yes. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your plants on their way to you. Please allow 24–48 hours for tracking to begin updating.

Spring and fall are generally the best planting windows in most climates, but we ship plants suited to the season whenever possible. If timing is ever a concern for your specific zone, reach out before ordering and we're happy to advise.

Every product page lists the USDA hardiness zones that plant can survive in year-round. Enter your zip code using the zone finder in our header and we'll flag anything that might struggle in your climate before you check out.

We'll show you a warning before you complete that purchase. Some customers still choose to buy plants outside their rated zone — for containers, sheltered spots, or as annuals — and that's completely your call. We just want you to have the full picture first. Note that plants installed outside their recommended zone aren't covered by our guarantee.

Contact us within 14 days of delivery with your order number, your delivery date, and clear photos of the plant and packaging. Some leaf drop or minor stress during shipping is normal and plants typically recover once planted, but if something looks seriously wrong we'll send a free replacement or issue a full refund — your choice, with no shipping charge to you.

Unpack and water your plant as soon as possible after arrival. Specific care instructions vary by plant type — check the product description for guidance, or contact us and we'll walk you through it.

We seed and grow all of our own vegetable starts and annual flowers right here on our farm in Fruitland, Idaho. For trees and shrubs, we grow what we can ourselves and source the rest from a trusted network of high-end, prestigious family-run farms who share our standards. Every variety we carry is carefully selected and expertly vetted by us.

If you have specific concerns about a plant's growing practices, reach out before ordering and we'll give you a straight answer for that variety.

Contact us as soon as possible. If your order hasn't shipped yet, we can update or cancel it for a full refund. Once it's shipped, live plants can't be rerouted, so timing matters — and refused shipments of live plants can't be refunded.

Because we're shipping living plants, returns work differently than typical retail products. We don't accept returns of live plants for change-of-mind reasons, but every plant is covered by our guarantee below. Non-plant supplies and accessories can be returned within 30 days if unused and unopened. See our Refund Policy for full details.

Yes — two of them. Our 14-Day Arrive Alive Guarantee covers plants that arrive dead, damaged, or in poor condition: contact us within 14 days of delivery and we'll send a free replacement or issue a full refund, with no shipping charge to you. Our 90-Day Health Warranty covers a plant that fails to establish within 90 days of delivery despite proper care, with a one-time replacement or store credit (a $19.99 shipping fee applies to send the replacement). Photos are required for both. Full details are on our Plant Guarantee page.